Privacy Policy

Effective Date: [20th September 2025]

At drben.aesthetic, your privacy and confidentiality are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What information we collect

We may collect personal and health information that is reasonably necessary for us to provide you with safe and effective medical aesthetic treatments, including:

• Personal details (name, date of birth, address, phone number, email).
   
• Health information (medical history, medications, allergies, past treatments, photographs).
   
• Payment and billing information.
   
• Records of communications with you (emails, SMS, online forms, bookings).
   

2. How we collect information

We may collect information when:

• You complete forms (online, in-clinic, or via Cliniko/CliniqApps/DappleOS).
   
• You attend a consultation or undergo treatment.
   
• You communicate with us by phone, SMS, email, or social media.
   
• You use our website, booking systems, or engage with our marketing.
   

3. Why we collect and use information.

We collect and use your information for purposes including:

• To provide safe and appropriate cosmetic medical treatments.
   
• To maintain accurate medical records.
   
• To manage appointments, billing, and payments.
   
• To communicate with you about your care and treatment options.
   
• To meet our legal, professional, and regulatory obligations.
   
• With your consent, to send clinic updates, treatment information, and promotional material (you may opt out at any time).
   

4. Storage and Security

• Your records are stored securely using encrypted digital platforms (e.g., Cliniko, CliniqApps, Stripe).
   
• Access is restricted to authorised staff only.
   
• We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.
   

5. Disclosure of information

We will not share your personal information without your consent, unless required by law or in circumstances such as:

• Referral to another health professional (with your consent).
   
• Regulatory or legal reporting obligations.
   
• Technical service providers who support our systems (bound by confidentiality).
   

We do not sell or trade your personal information.

6. Overseas Disclosure

Some third-party providers we use (e.g., Cliniko, CliniqApps, Stripe, Google, email platforms) may store data on servers located overseas. We take reasonable steps to ensure these providers comply with privacy protections.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. Requests can be made in writing to us at the contact details below.

8. Complaints

If you believe your privacy has been breached, please contact us so we can address your concerns.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy queries, corrections, or complaints, please contact:

drben.aesthetic
Email: drben@drbenaesthetics.com.au
Phone: 0431 808 240
Website: https://drbenaesthetics.com.au
Address: Level 1/435 High Street, Maitland, NSW, 2320